mSavings powered by inCharge Global

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Contact inCharge Global

inCharge Global

4th Floor, Ghana House
Ghana Multimedia Center, AN 16731
Accra High Street
Tel: 0577665575
Email: info@inchargeglobal.com

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Contact Ecobank Mobile

Ecobank Mobile

19 Seventh Avenue, Ridge West
P.O. Box AN 16746 Accra North – Ghana
Phone:(233) 302 68 11 46 or 8
Fax:(233) 302 68 04 28 or 37
Email:ecobankgh@ecobank.com

Contact Customer Technical Support

If you are having problems accessing your account online or through your mobile, please contact us using the Customer Support Ticket System, or call

Tel: 0577665575

Email: support@m-savings.com

Customer Service Online

Frequently Asked Questions

Here are answers to questions we are frequently asked. If you have a question not covered here, please contact us.

What is mSavings Account?

mSavings is the secure and reliable Savings account offered by Ecobank, that enables users save and manage their savings via Mobile phone. What is unique about mSavings is that, it is the only product that is structured to offer direct savings and benefits for everything you pay for directly from your account account.

Get instant benefits when you make purchases, buy airtime for your phone and pay your bills. mSavings offers discounts which are posted instantly to your mSavings account, and you also earn interest! There is no minimum or maximum limit of deposit with mSavings.







How does mSavings Work?

When you apply for an mSavings account, you get two accounts

1.       mCurrent Account

2.       mSavings Account

mCurrent Account – This is the account with which you will make purchases and payments. When you purchase or make payment, the incentive will be paid to your mSavings account.

mSavings Account – This is the account which receives all the savings from your payments and purchases. You will also be able to deposit directly into the account. Interest is paid on your mSavings which you can draw every three months.

Does mSavings Account comes with any incentive?

Airtime purchases          -              Earn 3% in your savings whenever you purchase airtime

Refer a Friend              -              Earn Ghs1 when you register someone for mSavings

DSTv / GoTV                -              Earn 0.5% when you pay your DSTv/GoTV

Save when you shop      -              Earn between 0.5% and 5% when you shop at our partner merchants

Interest                         -              Earn 3% interest on your savings

How do I open or activate my mSavings Account?

inStore

1.       Visit an inCharge Money Agent anywhere in Ghana where you see the Ecobank sign

2.       Request to activate an mSavings account

3.       An account will be activated on your mobile phone. You will receive an SMS notification.

Online

1.       Visit www.ecobankmsavings.com 

2.       Complete the form to pre-register your account

3.       An account will be pre- activated on your mobile phone. You will receive an SMS notification.

4.       Visit an inCharge Money Agent anywhere in Ghana where you see the Ecobank sign to complete your registration.


Mobile

1.       Download the Ecobank mSavings mobile app for Andriod or visit  m.ecobankmsavings.com to access our mobile site.

2.       Complete the form to pre-register your account

3.       An account will be pre- activated on your mobile phone. You will receive an SMS notification.

4.       Visit an inCharge Money Agent anywhere in Ghana where you see the Ecobank sign to complete your registration.

How do I use and manage my Account?

1.       Once your account is activated, you will receive an account number for your mSavings and mCurrent account (mobile wallet).

2.       You can use your mCurrent to make purchases and payments.

3.       Ensure you have adequate funds in your mCurrent wallet before you make a purchase (see how to load funds)

How do I have access to my mSavings Account?

Access the service on any channel:

a.       USSD     : Dial *725# from your mobile phone on any network;

b.      App        : Download the Ecobank mSavings app

c.       Web      : Go online to www.ecobankmsavings.com and Login

My mCurrent Account has insufficient balance, how do I load funds?

1.       Visit an inCharge Money Agent

2.       Receive/Request Money from other mCurrent Account holders

3.       Transfer from any mobile money account

3.       Visit a Mobile Money Agent

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